Refund policy

RETURN & REFUND POLICY

Last updated: September 20, 2026

Thank you for shopping with PAWZEN™.

At PAWZEN™, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to help.

RETURNS

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the product must:

• Be unused and in its original condition
• Be clean and free from excessive wear, damage, or misuse
• Include the original packaging, where reasonably possible
• Be returned within 30 days of delivery

To request a return, please contact PAWZEN™ at:

pawzen@support.com

Please include your order number, the reason for the return, and any relevant details about the product. We will review your request and provide return instructions if the return is approved.

RETURN SHIPPING

For returns due to a change of mind, incorrect size selection, or any other reason not caused by a defective, damaged, or incorrect product, the customer is responsible for the return shipping costs.

If your product arrives damaged, defective, or incorrect, please contact PAWZEN™ before returning the item. We may ask you to provide photographs or other information so that we can assess the issue.

RETURN ADDRESS

Do not send a return to the address shown on your order unless PAWZEN™ specifically instructs you to do so.

Once your return request has been approved, PAWZEN™ will provide the appropriate return instructions and return address.

REFUNDS

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If your refund is approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to make the refunded amount available in your account.

Original shipping charges, if any, are generally non-refundable unless the return is the result of an incorrect, damaged, or defective product.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact PAWZEN™ as soon as possible after delivery if:

• Your product arrived damaged
• You received the wrong product
• The product has a manufacturing defect

Please provide your order number and clear photographs of the product and packaging.

We will review the information and, where appropriate, offer a replacement or refund.

LOST OR DELAYED ORDERS

If your order appears to be lost or significantly delayed, please contact PAWZEN™ at pawzen@support.com with your order number.

We will review the shipment tracking information and work with the shipping provider or fulfillment partner to determine the appropriate solution.

CANCELLATIONS

If you need to cancel an order, please contact PAWZEN™ at pawzen@support.com as soon as possible after placing your order.

Because orders may be processed quickly by our fulfillment partner, we cannot guarantee that a cancellation will be possible after processing or shipment has begun.

If your order has already shipped, it may need to be handled under our return policy.

CONTACT

If you have any questions about returns, refunds, or your order, please contact us:

PAWZEN™

Email: pawzen@support.com