Terms of service
TERMS OF SERVICE
Last updated: September 20, 2026
OVERVIEW
This website is operated by PAWZEN™. Throughout the site, the terms “we”, “us” and “our” refer to PAWZEN™.
PAWZEN™ provides this website, including all information, products, services, and tools available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our services and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use our website or purchase our products.
1. GENERAL CONDITIONS
PAWZEN™ reserves the right to refuse service to anyone for any reason at any time, subject to applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, products, or services without our express written permission.
We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. Your continued use of the website after changes are posted constitutes acceptance of those changes.
2. ONLINE STORE TERMS
By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
You may not use our products or website for any unlawful or unauthorized purpose.
You must not transmit any malicious software, viruses, or other harmful code through our website.
A breach of any of these Terms may result in the termination of your access to our services.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display our products and their features as accurately as possible.
However, colors, images, dimensions, packaging, and other product details may vary slightly from what appears on your screen.
Product availability may change without notice.
PAWZEN™ reserves the right to limit quantities, discontinue products, or modify product specifications at any time.
4. PRICES AND ORDERS
All prices displayed on our website are shown in U.S. dollars unless otherwise stated.
Prices and product availability are subject to change without notice.
We reserve the right to refuse or cancel an order if we believe that an error has occurred in product information, pricing, availability, or order details.
If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method.
5. ORDER ACCEPTANCE
Submitting an order does not necessarily mean that PAWZEN™ has accepted the order.
We reserve the right to accept or decline an order for reasons including, but not limited to, product availability, pricing errors, suspected fraudulent activity, or shipping limitations.
Once an order has been accepted and processed, you will receive an order confirmation.
6. SHIPPING AND DELIVERY
PAWZEN™ ships orders using third-party shipping and fulfillment providers.
Estimated delivery times are provided as guidance and are not guaranteed unless specifically stated otherwise.
Shipping times may be affected by factors outside our control, including carrier delays, weather, customs processing, incorrect delivery information, or other unforeseen circumstances.
Customers are responsible for providing accurate shipping and contact information when placing an order.
PAWZEN™ is not responsible for delays caused by incorrect or incomplete information provided by the customer.
For additional information, please see our Shipping Policy.
7. RETURNS AND REFUNDS
Returns and refunds are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before purchasing a product.
If you have questions regarding a return or refund, contact us at:
pawzen@support.com
8. CANCELLATIONS
If you wish to cancel an order, contact PAWZEN™ as soon as possible after placing the order.
Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible after an order has entered processing or shipment.
Orders that have already shipped may be subject to our Return & Refund Policy.
9. ACCURACY OF INFORMATION
We do not guarantee that information provided on our website is always complete, accurate, or current.
The information provided on this website is intended for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting more appropriate or current sources.
10. THIRD-PARTY SERVICES
We may use third-party services, applications, payment providers, fulfillment providers, and other external services to operate our store.
Third-party services may have their own terms and policies. Your use of such services may be subject to those third parties' terms.
PAWZEN™ is not responsible for the policies or practices of third-party services that are outside our control.
11. PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
12. PROHIBITED USES
You may not use our website or its content:
• For any unlawful purpose
• To violate applicable laws or regulations
• To infringe upon the rights of others
• To submit false or misleading information
• To upload or transmit viruses or harmful code
• To interfere with the security or operation of the website
• To collect or track the personal information of others without authorization
• To engage in fraudulent activity
• To attempt to gain unauthorized access to our systems
We reserve the right to terminate access to our website for violations of these Terms.
13. INTELLECTUAL PROPERTY
All content on the PAWZEN™ website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to PAWZEN™ unless otherwise stated.
You may not reproduce, distribute, modify, copy, or commercially exploit our content without prior written permission.
14. DISCLAIMER
To the fullest extent permitted by applicable law, the information and services provided through our website are provided on an “as available” basis.
PAWZEN™ does not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.
15. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, PAWZEN™ and its owners, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
16. INDEMNIFICATION
You agree to indemnify and hold harmless PAWZEN™, its owners, employees, affiliates, service providers, and partners from claims, losses, liabilities, and expenses arising from your violation of these Terms or your unlawful use of the website.
17. SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.
18. TERMINATION
These Terms remain effective unless terminated by you or PAWZEN™.
PAWZEN™ may terminate or restrict your access to the website if you violate these Terms or applicable laws.
19. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the applicable laws governing PAWZEN™ and its business operations, without limiting any mandatory consumer protection rights that apply to customers in their jurisdiction.
20. CHANGES TO THESE TERMS
PAWZEN™ may update these Terms from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
You are responsible for reviewing the Terms periodically for changes.
21. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
PAWZEN™
Email: pawzen@support.com